Senior Company Analyst – Customer Support
Morgan Stanley Fund Services is a wholly owned subsidiary of Morgan Stanley, administers in excess of $280 billion of hedge fund assets. Using the firm’s proprietary, globally obtainable technological innovation platform, the enterprise presents a complete selection of fund administration products and services, which include each day accounting and money reporting transfer company and trader providers center and back-office environment support and integrated portfolio analytics. Morgan Stanley Fund Services is supported by far more than 750 industry experts dependent in New York, London, Dublin, Glasgow, Mumbai, Bangalore and Hong Kong.
The Solution Advancement team inside of Morgan Stanley Fund Products and services (MSFS) performs with the organization to establish the all round approach and priorities for the technological know-how goods and platforms. Primarily based on the company method and over-all priorities, the Item Growth crew results in product or service strategies which includes higher amount company specifications, price examination, added benefits definition and an in general go to industry rollout program.
The BA candidate will operate closely with the enterprise device to deal with and put into practice the route and priorities of the business within just agreed on deadlines. This applicant will be dependable for driving and documenting in depth user requirements for the advancement teams, driving and facilitating style evaluations with the organization to gather responses and drive and manage the all round rollout program together with QA, person screening, workers coaching and last supply. This role also incorporates staying the 1st line of person help for goods, track customer issues and operates with small business to prioritize post implementation troubles and enhancements requests. This prospect will have to coordinate across the company and advancement teams across several world-wide locations and time zones. The position requires periodic weekend function for turnover administration.
- Self inspired and capacity to generate final results and fulfill deadlines
- Skill to Analyze the construction of a business to ascertain how it operates and identify its objectives
- Prepare correct approach mapping/modelling diagrams employing Visio across functional areas and or methods
- Determining any difficulties with the present-day small business design/system
- Offer suggestions for possible system variations to assist improve existing procedures
- Prepare and providing significant experiences of results to leadership with detailed danger and impression evaluation
- Prepare comprehensive requirements documentation in JIRA
- Produce and execute in depth end-to-conclusion (E2E) check instances at the software and multi-software degrees
- Accomplish high quality assurance in the course of and right after implementation
- Have out instruction sessions and workshops to manual world wide groups
- Means to push development of KPI report output, automation, and validation
- Solid convenience with Outlook, Excel, JIRA, Visio, PowerPoint
- Strong, crystal clear and concise verbal and created conversation capabilities a should
- 7 to 10 several years of BA encounter encompassing the over skillsets
- Track record in Different Investments Investor Accounting such as Personal Fairness and or Hedgefunds
- Encounter in an Institutional Monetary Companies organization (ie banks, administrators, audit & assurance, other service vendors)
- AGILE practical experience preferred